Q: What is Print-on-Demand? A: Print-on-demand (POD) is a service that allows you to customize and order products like t-shirts, mugs, posters, and more. Each item is printed only after an order is placed, ensuring no excess inventory and a more sustainable production process.
Q: How does your print-on-demand service work? A: Simply select a product from our catalog, customize it with your design or choose from our pre-made templates, place your order, and we’ll handle the rest. Your item will be printed and shipped directly to your door.
Q: Do I need to order a minimum quantity? A: No, there is no minimum order quantity. You can order as little as one item or as many as you need.
Ordering and Payment
Q: How do I place an order? A: Browse our products, select the item you want, customize it with your design or text, and add it to your cart. Once you’re ready, proceed to checkout to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
Q: Can I change or cancel my order? A: Changes or cancellations are only possible before the order goes into production. Please contact our customer service team as soon as possible if you need to make any adjustments.
Shipping and Delivery
Q: How long does it take to receive my order? A: Production time typically ranges from 2-7 business days. Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
Q: Do you ship internationally? A: Yes, we ship to most countries around the world. Shipping costs and times will be calculated at checkout based on your delivery address.
Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on our carrier’s website.
Products and Customization
Q: What products do you offer? A: We offer a wide range of products including t-shirts, hoodies, mugs, phone cases, posters, tote bags, and more. Check our product catalog for the full selection.
Q: Can I use my own design? A: Yes, you can upload your own design or artwork. Please ensure it meets our file requirements for the best print quality.
Q: What file formats do you accept for custom designs? A: We accept JPEG, PNG, and PDF files. For best results, use high-resolution images (300 DPI).
Returns and Refunds
Q: What is your return policy? A: Since each item is made to order, we only accept returns or exchanges for defective or damaged items. If you receive a faulty product, please contact us within 14 days of receiving your order.
Q: How do I report a problem with my order? A: If you encounter any issues with your order, please contact our customer service team with your order number and details of the problem. We will work with you to resolve the issue as quickly as possible.
Q: Can I get a refund if I’m not satisfied with my purchase? A: Refunds are only issued for defective or damaged items. If your product arrives in poor condition, please contact us with photos and a description of the issue.
Customer Support
Q: How can I contact customer support? A: You can reach our customer support team via email at support@outfitpress.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.