Delivery Information
Shipping Methods and Rates:
We offer a variety of shipping methods to meet your needs. Our options include standard shipping, expedited shipping, and international shipping. Shipping rates are calculated based on the destination, size, and weight of your order. During the checkout process, you will be able to choose your preferred shipping method and see the associated costs.
Processing Time:
All our products are made to order, ensuring you receive a freshly printed, high-quality item every time. Our standard processing time is 2-5 business days. This includes the time it takes to print, quality check, and package your order.
Estimated Delivery Times:
Standard Shipping: 4-5 business days
Expedited Shipping: 2-3 business days
International Shipping: 5-6 business days
Please note that these are estimated delivery times and can vary depending on your location and any potential delays with the shipping carrier.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment and know when to expect its arrival.
Shipping Restrictions:
We currently ship to most countries worldwide. However, there are a few locations we are unable to ship to due to shipping carrier restrictions. If we cannot ship to your location, you will be notified during the checkout process.
Customs and Duties:
For international orders, please be aware that your order may be subject to import duties and taxes, which are levied once your package reaches your country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information about import policies and fees.
Return Policy
Returns and Exchanges:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Please note that items must be in their original condition, unworn, and unwashed to be eligible for a return.
Return Process:
Contact Us: Email our customer service team at [Your Customer Service Email] with your order number and reason for return.
Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
Ship Your Item: Pack your item securely and include the return authorization number. Ship it to the address provided by our customer service team.
Processing Your Return: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during checkout.
Return Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return is received safely.
Non-Returnable Items:
Certain items are non-returnable, including:
Custom-made or personalized products
Items marked as final sale
Gift cards
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately at [Your Customer Service Email] with your order number and a photo of the damaged or defective product. We will arrange for a replacement or refund at no additional cost to you.
Exchanges:
If you would like to exchange an item for a different size, color, or design, please follow the return process to return the original item and place a new order for the desired item. This ensures the fastest processing and delivery of your new item.
Refunds:
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your return. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
Customer Service:
If you have any questions or need assistance with your order, please do not hesitate to contact our customer service team at outftpress.com or call us at +880-1755102489. We are here to help and ensure you have a positive shopping experience.
We are committed to providing you with high-quality products and exceptional customer service. Thank you for shopping with us!